Frequently Asked Questions

Requirements vary by state and individual circumstances. Selecting a condition means only that you may continue the initial screening. An independent licensed clinician makes the final clinical decision and may request more information.

Timing depends on document completeness, provider availability, and state-specific requirements. MyEyeRx will contact you if more information is needed. No approval or delivery time is guaranteed.

The intake begins online. The reviewing provider determines the appropriate consultation format and whether additional records, follow-up, or in-person care are needed.

Qualification is not guaranteed. Review the current Refund Policy before paying or call MyEyeRx at 734-338-9453 for help understanding how the policy applies.

Many jurisdictions provide a medical-exemption process, but forms, tint limits, filing steps, and enforcement treatment vary. Confirm current rules with the relevant state authority. We do not provide legal advice or guarantee agency acceptance.

Do not assume an exemption allows any particular tint percentage or window. Follow the reviewing clinician's documentation and current instructions from the relevant state authority.

This depends on the state and can change. Follow the current instructions from the relevant agency. MyEyeRx can help coordinate administrative next steps after review.

The intake uses access controls, file validation, rate limits, and Stripe-hosted card entry. Information is handled and shared as described in the Privacy Policy. No online service can promise absolute security.